Privacy Policy
This Privacy Policy explains how Project Transcend collects, uses, and protects information when you use our training services, website, member portal, booking tools, and communications.
Information we collect
We may collect contact details, account credentials, training and booking information, purchase records, and communications you send us. If you choose to receive text messages, we also record your phone number, consent timestamp, source, and the version of the consent disclosure shown to you.
How we use information
We use information to provide training services, manage bookings and accounts, process purchases, provide customer support, maintain safety and security, and send requested service communications.
Text messaging
Project Transcend sends operational messages only to people who have provided the applicable consent, such as booking confirmations, appointment reminders, schedule changes, waitlist notices, and account or payment notices. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to stop recurring text messages and HELP for help.
Mobile information is not shared: We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may use service providers solely to deliver Project Transcend services and messages.
Service providers
We use carefully selected service providers for payment processing, hosted infrastructure, email, and messaging. They may process information only as needed to provide those services to Project Transcend.
Data choices and retention
You may ask us to update your contact information or request access to, correction of, or deletion of personal information where applicable. We retain records as needed for service delivery, security, legal obligations, dispute resolution, and consent evidence.
Security
We use reasonable administrative and technical safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes and contact
We may update this policy as our services change. The current version will be posted here with its effective date. For privacy questions, contact Project Transcend at our studio location above before providing sensitive information through an unverified channel.